Online Purchases Terms and Conditions

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email Store@PolePositionRaceway.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Pole Position Raceway Corona
Returns Department Tracking #
1594 E. Bentley Dr.
Corona, CA 92879

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Our phone number where you can reach us regarding online purcahses, refunds and returns is: 951-817-5032

Return Exceptions

Some items cannot be returned if they are opened. These include go kart racer gift cards.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 9am - 4pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location and a handling fee. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Out of Stock Items

If an item is out of stock, we will display it on the items page before you checkout to know it is not in stock.